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Essential Duties and Responsibilities:

  • Gathers information from injured workers or Supervisors and enters pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting.
  • Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error.
  • Assists injury triage staff with data related questions as needed to process client reporting needs.
  • Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions. • Assist with data entry into Medfiles/Afkam system as necessary
  • Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services.
  • Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.
  • Follows HIPAA Compliance Policies to protect the confidentiality of information.
  • Responsible for projects and duties delegated by the Operations Director or Manager.


  • Must possess a valid Basic Life Support (BLS) card at time of hire. Individuals without a current
  • BLS card must obtain one within 30 days of employment.
  • A high school degree or GED is required.
  • Two years experience as a paramedic, EMT or LPN preferred.
  • Two years of operational, or customer service/client relations experience is preferred.

Skills Requirement:

  • Professionalism Skills
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