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  • Consistently seek to build a trusting relationship with members by understanding their needs and mental health challenges
  • Virtually monitor via video (Zoom) 2 – 5 ketamine session and follow an escalation protocol as required
  • Coordinate and closely collaborate with members of Customer’s coaching and physician team
  • Write detailed engagement notes of anything that happens during a virtual ketamine session
  • Recite a written script to start the session
  • Visually check and confirm that a member is ready to start their session (based on protocol)
  • Provide applicable administrative support for each member of your caseload Be comfortable with managing a caseload of ~50 – 100 members
  • Assist with formalizing monitor SOPs


  • Licensed as a registered nurse
  • 3 and above years of medical expertise, strong preference for mental health experience
  • Experience using Canvas EMR, google suite, intercom and Notion Excellent oral and written communication
  • Ability to adapt based on member’s needs and behaviors
  • Ability to anticipate member’s needs
  • Organization and attention to detail
  • Good Zoom presence and comfort being on video
  • Team player who’s willing to help with tasks outside their job description when needed

Skills Requirement:

  • Communication Skills
  • Professionalism Skills


*Devices will be provided to successful candidates


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