Telemedical Assistant

Primary Responsibilities

• First to accept (receive) calls from patients and does proper triaging;
• Handles customer inquiries or any non-medical concerns within various channels;
• Identifies and assesses customers’ needs to achieve client satisfaction.

Minimum Qualifications:

• Graduate of any 4-year course preferably Nursing/Psychology or other Medical Allied Courses (License is not required but an advantage)
• At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
• Excellent written and verbal communication (clear and articulate)
• Computer literate
• Willing to undergo training for telemedicine program
• Amenable working on shifting schedule, holidays and weekends
• Fresh graduates are encouraged to apply

Skills Requirement:

• Communication Skills
• Professionalism Skills
• Customer Service Triage