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Primary Responsibilities

  • First to accept (receive) calls from patients and does proper triaging;
  • Handles customer inquiries or any non-medical concerns within various channels;
  • Identifies and assesses customers’ needs to achieve client satisfaction.

Minimum Qualifications:

  • Graduate of any 4-year course preferably Nursing/Psychology or other Medical Allied Courses (License is not required but an advantage)
  • At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
  • Excellent written and verbal communication (clear and articulate)
  • Computer literate
  • Willing to undergo training for telemedicine program
  • Amenable working on shifting schedule, holidays and weekends
  • Fresh graduates are encouraged to apply

Skills Requirement:

  • Communication Skills
  • Professionalism Skills
  • Customer Service Triage
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