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  • Assists Patients in the following: Prescription, Visit Follow Up, Non-Urgent Medical, and Test Result Questions
  • Review the in-basket continuously throughout the day to triage all unread messages
  • Reach out to patient by telephone for urgent issues (guidelines attached) and with the local site via telephone or email as appropriate
  • Perform appropriate chart review and respond directly to patient through Epic MyChart
  • Route messages requiring further clinical assistance from the site to the appropriate pool or provider (e.g., requests for changes in medication, new onset medical conditions or symptoms, referrals)
  • Process medication refill requests and route to provider
  • Document appropriately in the Epic EHR through the MyChart encounter
  • Review and complete if appropriate or route to local site administrative pool
  • Document appropriately in the Epic EHR


  • Must be a US Registered Nurse – New York Licensed
  • Graduate of BS Nursing with active Philippines Registered Nurse
  • With Clinical or Hospital experience of at least 1 year
  • Amenable to work on night shift
  • Ability to demonstrate critical and independent thinking
  • Comfortable with providing patient education related to chronic conditions such as but not limited to diabetes, hypertension, asthma, COPD and heart failure,
  • Excellent communication skills – written, interpersonal and the ability to communicate effectively via telephone and electronically Strong computer skills including
  • Microsoft Office suite and Electronic Medical Records
  • Excellent customer service skills

Skills requirement:

  • Communication Skills
  • Professionalism Skills
Job Overview
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